Frequently Asked Questions
Everything you need to know about your NR beauty journey.
Are NR products cruelty-free and vegan?
Yes, all NR beauty products are 100% cruelty-free. We do not test on animals, and the majority of our collection is vegan-friendly. Please check the individual product pages for specific ingredient lists.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Can I track my shipment in real-time?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's website to monitor your package's progress.
Do you offer professional discounts for makeup artists?
Yes, we have an NR Pro program that offers exclusive discounts to certified industry professionals. You can apply through our 'Pro Membership' page at the bottom of the site.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.